Kaamba helps customers find local service workers and helps workers receive service requests. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use the Kaamba mobile application or website.
1. Information we collect
Information you provide: name, phone number, email address, profile details, worker registration details, service requests, appointment details, reviews, and messages sent to support.
Location information: if you choose to allow location access, we use your device location to suggest your city and nearby workers. You can browse and choose a city manually without granting location access.
Device and app information: basic device and browser information, app settings, locally stored preferences, and notification registration information needed to deliver booking updates.
2. How we use information
- Provide, personalize, and improve Kaamba services.
- Show relevant workers and service requests in your selected location.
- Create and manage profiles, appointments, reviews, and worker applications.
- Send booking, worker application, and service-status notifications.
- Respond to support requests, prevent misuse, and protect platform safety.
- Meet legal, security, and fraud-prevention obligations.
3. When information is shared
We share only the information reasonably needed to operate the requested service. For example, details from a customer's service request may be shared with relevant workers or our operations team so the request can be reviewed and fulfilled.
We may also use trusted service providers for authentication, database hosting, notifications, infrastructure, and location lookups. They may process information only to provide services to Kaamba or as required by law.
We do not sell your personal information.
4. Permissions and choices
You can allow or deny location permission in your device settings and select a city manually.
You can allow or disable notifications in your device or browser settings.
You can review and update profile information from the Profile section of Kaamba.
5. Data retention and deletion
We retain information for as long as needed to provide the service, maintain safety and service records, resolve disputes, and meet legal obligations. Retention periods depend on the type of information and the reason it was collected.
To request deletion of your Kaamba account and associated personal information, open Profile → Help & Support in the app and send a deletion request. We may retain limited information where required for legal, security, or fraud-prevention purposes.
6. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No internet transmission or storage system can be guaranteed to be completely secure, so please protect access to your device and account.
7. Children
Kaamba is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us through the in-app support form.
8. Third-party services
Kaamba uses Firebase services for authentication, database storage, and notifications. Location lookup may use a third-party reverse-geocoding service when you request location detection. Those services process information under their own terms and privacy policies.
9. Changes to this policy
We may update this Privacy Policy when Kaamba's features, legal requirements, or data practices change. The updated version will be posted at this URL with a new “Last updated” date.